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Delivery Service

UK Delivery Rates

 

DHL

Orientalmart proudly works with DHL to provide with the best possible delivery. Below are the services that we will provide with your delivery.

DHL will let you know the delivery date before the delivery is made, and the one hour estimated ETA on the day of delivery via SMS and email so you can plan your day. You also have the option to receive a notification when the driver is just one stop away. If you are not in, you can change the delivery day or request that the parcel is delivered to a safe place, neighbour or DHL ServicePoint.

A live online route tracker lets you track the journey of your parcel from our warehouse right through to your delivery address.

Service

Postage

Destinations

Extra Features

DHL Small Packet Standard Delivery (3 Working Days)
  • Dispatch within 1-3 working days
  • Under 2kg only
  • Not applicable for Fresh / Frozen orders

£2.80

  • United Kingdom
  • Signature Required
DHL Parcel UK Standard Delivery (1 Working Days)

  • Dispatch within 1-3 working days
  • Up to 28kg
  • £3 extra surcharge for special packaging when order fresh / frozen produce*

£6.20

FREE for orders over £75.00 (1 free parcel up to 28kg)
*DO NOT included the £3 special packaging surcharge when order fresh / frozen produce

  • UK Mainland
  • Tracking provided
  • 1hr slot pre-notification arrival time via SMS or e-mail
  • Arrange to leave with neighbour or safe place by SMS
  • Signature Required

£7.50

  • Scotland^

£13.80

  • Isle of Wight
  • Isle of Scilly
DHL Parcel UK Standard Delivery (2 Working Days)

  • Dispatch within 1-3 working days
  • Up to 28kg
  • Not applicable for Fresh / Frozen orders

£15.30

  • North Scotland^
  • Northern Ireland
  • Tracking provided
  • 1hr slot pre-notification arrival time via SMS or e-mail
  • Arrange to leave with neighbour or safe place by SMS
  • Signature Required

£17.90

  • Republic Of Ireland
  • Scottish Islands^
  • Isle Of Man
  • Channel Islands

 

Notes

* DO NOT included the £3 special packaging surcharge when order fresh / frozen produce.

^ Postcode references: Scotland (DD, DG, EH, FK, G, KA except KA27 & KA28, KY, ML, TD, AB1-16, AB21-25, AB30, AB39, PA1-19, PH1-3); North Scotland (AB31-38, AB40-56, IV1-28, IV30-32, IV36-40, IV52-54, IV63, KW1-14, PA21-38, PH4-41, PH49-50); Scottish Islands (HS, IV41-49, IV51,55,56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE).

*Any orders placed on Friday (before 12 noon) using the DHL Parcel UK Standard Delivery will not be dispatched until the following week.

*Any orders placed after 5pm on Wednesday and contains Fresh and/or Frozen items may not be dispatched until the follow Monday to ensure the items are in the best possible condition.

*If you want your order to be delivered on the next day, please contact us in the morning to enquire.

Local Delivery Rates (Nottingham)

We offer a same day local delivery service to selected postcodes within the Nottingham Area

NG1, NG2, NG3, NG7, NG8, NG9 - £2.00

Free Delivery if you order over £50 of goods for local delivery only!

Please provide a contact telephone number so we can call you on arrival.

There are no restrictions on total weight of order for local deliveries.

Perishable goods (fresh & frozen)

Please check fresh and frozen items immediately upon delivery, as we cannot accept returns on fresh and frozen items unless they are immediately returned with the delivery driver.

***Please note: Local deliveries will be made between the hours of 7pm - 9pm same day of order. (before 5pm).

Please make sure you are at the address provided between these hours and you answer the drivers call as any redeliveries on days after will incure another delivery charge.

EUROPEAN DELIVERY RATES

Per 30kg

Country

Price

Average transit time

Austria

£11.50

4 - 5 days

Belgium

£11.50

3 - 4 days

Czech Republic

£15.00

3 - 5 days

Denmark

£20.00

4 - 6 days

Estonia

£34.00

5 - 8 days

Finland

£20.00

5 - 8 days

France

£15.00

4 - 6 days

Germany

£11.50

3 - 4 days

Greece

£28.50

8+ days

Hungary

£15.00

4 - 6 days

Italy

£15.00

5 - 7 days

Luxembourg

£11.50

3 - 5 days

Netherlands

£11.50

3 - 4 days

Poland

£20.00

4 - 6 days

Portugal

£20.00

5 - 8 days

Romania

£28.50

5 - 8 days

Slovakia

£15.00

4 - 6 days

Spain

£15.00

4 - 6 days

Sweden

£20.00

4 - 6 days

Monaco

£15.00

4 - 6 days

Guernsey and Jersey - Please contact for shipping rates

 

Returns & Refunds

Returns

If you wish to return any item after you have recieved your order, you may do so within 14 working days of date of invoice. Items can be exchanged or refunded provided they are unopened in the original packaging and in resaleable condition. Unfortunately, we are unable to offer refunds for any fresh vegetables, chilled or frozen items.

*Please note that if you return any item due to a change of mind, you are liable for any return postage costs and postage costs for exchange of item.

Broken or damaged item

We try to ensure all parcels are packaged well but in the event that an item in your parcel is broken or damaged during transit, please contact us straight away within 30 days so we can investigate the cause. We require a photo of the damaged/broken item and start enquires to claim back postage and items costs from our couriers. From this we can then either replace or refund you an item.

Incorrect or missing item

In the unlikely event that an item from you order is incorrect or missing, please contact us straight away and inform our team which item(s) are missing. From this we will send you the correct item and we will be liable for any extra postage costs. We may also ask you to send back the incorrect item for which we will cover postage costs.

Refunds

If Orientalmart have to issue a refund to you due to any circumstance, this will be issued within 7 working days of the enquiry being raised. Refunds will be issued to the card that was used to pay for the original order.

Contacts

Telephone: 0115 950 6615

Email:

Packaging

Your order will be expertly packed and all glass bottles will be wrapped to ensure there are no damages during transit. We re-use good condition boxes to limit wastage. 

Fresh & Frozen Items (outside of Nottingham)

We pack fresh and frozen items using our poly box and sorba freeze ice pack system.

Fees and Delivery Services

There is an extra charge of £3.00 for fresh and frozen items due to the cost ofpackaging. Express shipping (overnight) will be selected as your shipping method toensure best possible quality of your products. This will be charged during checkout.

Please note there will be an additional weight for the ice packs added to your fresh /frozen order.

Unfortunately we cannot ship hot pot meats or ice creams using this service.

Dispatching Your Order

We dispatch orders with fresh and frozen items from Monday to Thursday.

Receiving the Parcels

You must ensure that you are at the address on the day of delivery to sign for the parcels.

Any frozen or fresh items that are damaged because of a failed delivery attempt arenon-refundable.

Any complaints about the conditions of the fresh and frozen items must be reportedto us within 2-3 hours after you receive the parcels. Oriental Mart holds the right to make the final decisions for any complaints after that.

Please note that our ice pack system can keep the frozen items below 3°C uponarrival. The frozen items might be slightly defrosted on the surface, but will still be intheir best condition for refreezing or immediate consumption. Once your parcel hasbeen received, please place these items in the freezer straight away.

Please note: Fresh & Frozen items can only be delivered within UK mainland and parts of Scotland.

Free Delivery

Terms and Conditions (* Please note)

  • If you spend over £65 online, you will receive FREE Delivery* to anywhere in the UK mainland. This offer is not applicable for orders to non UK mainland destinations ie.(Highlands and Islands of Scotland, Northern Ireland, Isles of Scilly, Isle of Man and Channel Islands).
  • *FREE delivery is offered only for ONE parcel up to 28kg. If order is over 28kg, then you will be charged for a delivery fee. ie. If your order is for example 36kg you will receive one free parcel charge and you will pay for one delivery charge.
  • Free Delivery offer can be used in conjunction with discount offers; however, the minimum limit of £75 must be met after discounts have been applied.
  • *If you have ordered fresh/frozen items, and have met the £75 free delivery offer. You will still be charged £3.00 for fresh/frozen packaging.
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